Customer rental agreement

Terms and Conditions

These terms define how ConsoleWale accepts bookings, collects payments and deposits, hands over PS5 rental equipment, handles return, and allocates responsibility for safe use, damage, loss, cancellation, and disputes.

Bookings are requests until accepted, paid where required, and confirmed by ConsoleWale.

Valid government ID proof and the refundable security deposit may be required before handover.

The customer is responsible for safe use, timely return, loss, theft, and physical damage during the rental period.

Mandatory consumer rights and remedies available under applicable law are not excluded by these terms.

1. Acceptance and Scope

These Terms & Conditions govern use of ConsoleWale's website, customer account area, booking flow, PS5 rental service, delivery, pickup, payment, invoices, and related support. By accessing the website, creating an account, submitting a booking request, accepting handover, or using the rented equipment, you agree to these terms.

References to "ConsoleWale", "we", "us", or "our" mean ConsoleWale, the PS5 rental service operator.
References to "customer", "you", or "your" mean the person creating the account, submitting the booking, paying for the rental, receiving the equipment, or using the service.
If a booking confirmation, invoice, handover checklist, receipt, damage note, or written rental document is issued for a specific booking, it forms part of these terms for that booking.
If any part of these terms is held invalid, the remaining parts continue to apply to the fullest extent permitted by law.

1. Acceptance and Scope

References to "ConsoleWale", "we", "us", or "our" mean ConsoleWale, the PS5 rental service operator.
References to "customer", "you", or "your" mean the person creating the account, submitting the booking, paying for the rental, receiving the equipment, or using the service.
If a booking confirmation, invoice, handover checklist, receipt, damage note, or written rental document is issued for a specific booking, it forms part of these terms for that booking.
If any part of these terms is held invalid, the remaining parts continue to apply to the fullest extent permitted by law.

2. Eligibility, Account, and Customer Information

You must be at least 18 years old and legally capable of entering into a rental contract. If you book for an event, household, company, or group, you confirm that you are authorised to accept these terms for that booking.
You must provide accurate name, phone, WhatsApp number, email, address, delivery location, selected date/time, game preferences, and payment information.
You are responsible for maintaining access to your account, email, and phone. Notify us promptly if your account or booking details are used without permission.
We may require email verification, phone confirmation, address confirmation, live location support, government ID proof, or additional booking checks before accepting, delivering, or handing over equipment.
We may refuse, pause, cancel, or reject a booking where information is incomplete, inaccurate, suspicious, unsafe, outside service area, or inconsistent with these terms.

3. Booking Requests, Availability, and Confirmation

Submitting the website form creates a booking request. A slot is confirmed only after ConsoleWale accepts the request and any required payment, deposit, ID proof, and handover checks are completed.
Inventory is limited. Availability shown on the website can change because of pending holds, previous bookings, maintenance, delivery limits, game availability, payment failures, or admin review.
Pending booking holds may expire or be released if payment is not completed, customer verification fails, the customer is unreachable, or the booking is rejected by admin.
Plan names, prices, deposits, delivery charges, game add-ons, coupons, and service areas are controlled by current admin settings and may differ from older screenshots, messages, or draft quotes.
We may contact you by phone, WhatsApp, SMS, email, or in-account notice to confirm timing, address, identity, payment, delivery, and return details.

4. Pricing, Payments, Coupons, and Invoices

The final amount may include rental fee, refundable security deposit, delivery or pickup charges, extra controller charges, game add-on charges, late fees, damage charges, taxes where applicable, and payment gateway charges where disclosed.
Online payments are processed by third-party payment providers such as Cashfree. We do not ask for or store your full card number, CVV, UPI PIN, netbanking password, or similar sensitive payment credentials.
Cash on delivery or pickup is available only when enabled and accepted for the specific booking. We may require advance payment for selected plans, high-demand dates, long-duration rentals, events, or risky bookings.
Coupons, discounts, or promotional prices are optional offers. They may have expiry dates, usage limits, minimum order amounts, plan restrictions, game restrictions, delivery restrictions, deposit restrictions, or manual approval requirements.
Invoices and payment records are issued for operational, accounting, tax, fraud-prevention, and dispute-resolution purposes. If you see an error, notify us before handover or immediately after receiving the invoice.

5. ID Proof, Security Deposit, and Handover

Valid government ID proof may be required before handover. We may inspect, record, or verify ID details only to the extent needed for rental security, fraud prevention, legal claims, and regulatory compliance.
A refundable security deposit may be required for every rental. The deposit is not an advance purchase price and does not transfer ownership of the console, controller, cables, games, accounts, or accessories.
The deposit is refundable after the equipment is returned on time, complete, clean, functional, and in substantially the same condition as provided, subject to deductions permitted under these terms.
We may deduct unpaid rental fees, delivery fees, late fees, repair costs, replacement costs, cleaning costs, missing accessory costs, collection costs, chargeback amounts, or other booking-specific dues from the deposit.
Deposit refunds may be paused while we inspect returned equipment, confirm payment settlement, investigate damage, reconcile invoices, or resolve a dispute. No interest is payable on a security deposit unless required by law.

6. Safe Use and Customer Duties

Use the PS5, controller, cables, accessories, games, and any supplied account access carefully, indoors, in a dry and secure location, with stable electricity, proper ventilation, and adult supervision.
Do not open, repair, modify, jailbreak, tamper with, reset, format, factory reset, sell, pledge, sub-rent, lend, move to another address, or transfer the equipment without written permission from ConsoleWale.
Do not use pirated games, unauthorised software, cheat tools, illegal content, unsafe electrical adapters, damaged sockets, exposed wiring, or unauthorised external hardware.
Do not change system settings, parental controls, region settings, account credentials, payment details, console restrictions, game licences, or saved data unless we specifically allow it.
You are responsible for all use of the equipment during the rental period, including use by family members, guests, event attendees, staff, or any other person who accesses it through you.
You must promptly report malfunction, overheating, liquid exposure, physical damage, theft, loss, police seizure, network/account issues, or any unsafe condition.

7. Damage, Loss, Theft, and Late Return

You are responsible for loss, theft, missing items, physical damage, liquid damage, power-surge damage, overheating damage, controller drift or breakage caused during rental, cable damage, disk damage, and unauthorised repairs during your rental period.
Damage or loss charges may be based on professional repair cost, replacement cost, service centre estimate, market replacement value, diagnosis fee, collection cost, downtime, and unpaid rental dues.
If the equipment is not returned at the agreed time, late fees may apply based on the delay, applicable plan rate, delivery impact, staff time, and loss caused to the next booking.
If the equipment is not returned after demand, we may treat it as wrongful retention, recover the equipment, claim replacement cost, initiate civil or criminal remedies where appropriate, and report the matter to competent authorities.
Inspection photos, videos, handover notes, return notes, system logs, payment records, messages, and repair estimates may be used to assess disputes.

8. Delivery, Pickup, Return, and Service Area

Delivery and pickup are available only in selected service areas, currently described as: Bengaluru, Kommaghatta, Bangalore. Actual serviceability depends on distance, traffic, staff availability, branch settings, safety, and admin approval.
You must provide a complete, reachable address and remain available at the agreed handover and return time. Failed handover, inaccessible address, wrong map pin, parking restrictions, building rules, or customer unavailability may attract extra charges.
Risk of damage or loss during your possession starts when the equipment is handed over to you or your authorised receiver and ends only after ConsoleWale receives and checks the returned equipment.
Return must include the console, controller, power cable, HDMI cable, disks or game media if supplied, accessories, carry case where supplied, and any other listed items.
Extensions are allowed only after approval and payment of any extra charges. A request for extension does not guarantee extension.

9. Cancellations, Rescheduling, and Refunds

You may request cancellation or rescheduling through the contact details shown on the website or booking confirmation. Approval depends on dispatch status, inventory, timing, payment state, and admin confirmation.
We may cancel or reschedule due to non-payment, failed verification, unsafe location, unavailable inventory, maintenance, staff unavailability, suspected misuse, fraud risk, force majeure, or violation of these terms.
If we cancel before handover for a reason not caused by you, we will refund eligible amounts paid for the affected booking, subject to payment gateway and bank processing timelines.
If you cancel late, are unavailable, provide incorrect details, refuse ID/deposit checks, or cancel after dispatch or handover, delivery charges, payment gateway charges, short-notice charges, used rental time, and documented costs may be deducted where permitted by law.
Refunds are normally made to the original payment method where feasible. Cash, UPI, bank, or wallet refunds may require additional verification.

10. Games, Accounts, Software, and Intellectual Property

Game availability is subject to licence, disk availability, account availability, age rating, internet requirements, subscription status, updates, storage limits, and admin confirmation.
You must not copy, pirate, distribute, resell, stream unlawfully, or misuse games, accounts, subscriptions, licence keys, saved data, screenshots, personal data, or content accessed through the rented equipment.
You are responsible for your own PSN, game, streaming, wallet, and third-party account activity if you log in during the rental. Remove personal accounts and saved credentials before return. We may reset, delete, or clear data after return.
ConsoleWale is an independent rental service. PlayStation, PS5, DualSense, Sony, and game titles are trademarks or property of their respective owners. We are not affiliated with or endorsed by Sony Interactive Entertainment unless expressly stated.
Online play, downloads, updates, server availability, platform bans, subscriptions, and third-party network services are outside our control.

11. Website, Third-Party Services, and Communications

The website may use hosting, database, email, analytics, maps, geocoding, payment gateway, and communication providers to operate bookings, payments, support, and security.
Maps, distance estimates, availability calendars, payment sessions, email delivery, and third-party scripts may be unavailable or inaccurate because of network, provider, browser, API, billing, or configuration issues.
We may send transactional messages related to accounts, verification, bookings, invoices, payments, delivery, return, damage, support, and policy updates. Marketing messages, where used, should include a reasonable opt-out method.
Do not misuse the website, scrape data, attack security, attempt unauthorised access, upload malicious content, interfere with payments, impersonate others, or use the service for unlawful activity.

12. Consumer Rights, Liability, and Indemnity

Nothing in these terms excludes rights, guarantees, remedies, or protections that cannot be excluded under applicable consumer protection, data protection, contract, or other mandatory law.
To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, punitive, business, data, reputation, lost profit, lost opportunity, event cancellation, or third-party losses.
To the fullest extent permitted by law, our aggregate liability for a booking is limited to the amounts actually paid to us for that booking, excluding refundable security deposit amounts that remain refundable and excluding liability that cannot legally be limited.
You agree to indemnify us for claims, losses, penalties, costs, damage, or expenses caused by your breach of these terms, misuse of equipment, illegal activity, wrong information, chargebacks, third-party claims, or damage caused by persons using the equipment through you.
We do not guarantee that the rental service will be uninterrupted, error-free, suitable for every event, compatible with every television, internet connection, electrical setup, account, game, controller preference, or third-party platform.

13. Governing Law, Disputes, and Updates

These terms are governed by the laws of India.
Subject to mandatory consumer forum jurisdiction and applicable law, courts and competent authorities having territorial jurisdiction over Bengaluru, Karnataka, India will have jurisdiction over disputes connected with these terms or a booking.
Before starting formal proceedings, both parties should try to resolve disputes through the support contact details shown on the website, booking confirmation, invoice, or handover record.
We may update these terms from time to time. The version shown on this page on the booking date generally applies to that booking unless a later version is required by law or expressly accepted by you.
Questions may be raised through the customer portal after login, or through the contact details shown on a booking confirmation or invoice.